Our policies

Orders shipped within New Zealand

The purchase price for orders shipped within New Zealand includes GST of 15%. Prices are displayed in New Zealand Dollars.

Orders shipped internationally

The purchase price for orders shipped to destinations outside of New Zealand includes GST of 0%. Prices are displayed in New Zealand Dollars.

Refund policy

If you have received a faulty product, we will happily offer you a replacement or full refund.

If you have ordered the incorrect product or have simply changed your mind, we will provide you with a substitute product or refund, providing the item is returned in an unused, saleable condition. Please be aware that in some cases, restocking and freight charges may apply.

Privacy policy

Need A Part operates the website www.needapart.co.nz. As part of our operations we may gather certain types of information about the users of our website. The types of information we may collect are as follows:

Personally identifiable information: this is provided by you when you register for services that we may offer. Providing this information will always be optional for you, although some services may not be available to you if you choose not to provide it.

Aggregated data: this is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

Aggregated data may be shared with third parties such as advertisers or business partners. Personally identifiable information will never be shared with a third party unless we believe in good faith that we are required to do so by law.

You will always have the option to opt in to certain services and to opt out of our services at any stage. The Privacy Act of 1993 gives you the right to access and correct your personal information. To find out more about how to do this, or if you have any further questions regarding our privacy policy, please do not hesitate to contact us.