Help with returns

Returning an order

To return an item from an order, go to your order page on our website. The URL for your order page can be found in the top right-hand corner of the packing slip. It will look something like needa.pt/o/6afg5b2

If you're lucky enough to own a smartphone, you can simply scan the QR code.

Once on your order page, click the 'organise a return button' button and follow the instructions.

Organise a return

You will receive return instructions via email once a human has processed your request.

If this sounds too hard, just give us a call.