We are accepting orders online and via phone. Deliveries may be delayed due to high order volumes. Read more

Terms and Conditions

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. Need A Part Limited ("Need A Part") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Need A Part reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Need A Part makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping basket and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional delivery instructions for the courier, entering payment information and submitting your order. The final step consists of a confirmation page with a link to the full details of your order, where you are able to print off a copy of your tax invoice for your order.

We do not supply bulk quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an email to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.

3. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

4. Payment options

We currently accept the following credit cards:

  • Visa
  • MasterCard

You can also pay using internet banking.

4.1 Special Terms Applying to Retailer Account Holders Only

Unless otherwise agreed, the purchase price shall be paid to Need A Part by the 20th of the month following the month in which the invoice was dated. Payment will not be accepted by any means other than cheque, bank deposit or credit card.

5. Pricing

All prices listed on www.needapart.co.nz are in New Zealand dollars and are inclusive of GST.

Please note that we reserve the right to alter prices on our websites at any time for any reason. Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order.

6. Website and Credit Card Security

We use SSL encryption to keep your personal details secure and protect your privacy. All credit transactions are directed through a secure gateway hosted by DPS Payment Solutions.

7. Delivery and Delivery Charges

We deliver to New Zealand addresses using a non-signature courier service and we offer airmail and courier services for all international destinations except the Russian Federation. For an outline of our delivery expectations please visit our Delivery page.

If goods are lost or damaged in transit, please contact us within 7 business days. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

8. Delivery Period

Delivery lead time for products may vary. Each product has a lead time displayed on it indicating when you can expect delivery of your order. Deliveries to rural addresses and deliveries of dangerous goods in some areas may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.

9. Returns

Please visit the Returns page for full details on the returns process.

10. Accessing our service

Other than connecting to Need A Part website by HTTP requests using a web browser, you may not gain access to Need A Part website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Need A Part websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

11. Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive emails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Need A Part does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Need A Part reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Need A Part makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

12. Intellectual Property

Need A Part, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Need A Part welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Need A Part.

13. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Need A Part and are not under the control of Need A Part. The links are only provided as a convenience, and do not imply that Need A Part endorses, checks, or approves of the third party site. Need A Part is not responsible for the privacy principles or content of these third party sites. Need A Part is not responsible for the availability of any of these links.

14. Privacy Policy

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.

15. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

16. Changes to this Agreement

Need A Part reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time without notice.