Returns information

If you have received a faulty product, we will gladly offer you a replacement or full refund.

We strongly encourage you to check to ensure the product is compatible with your appliance before ordering. Each product page has a "Compatible models" section that lists all appliances that the product works with. If you're unsure, please contact us or submit an enquiry.

If you have ordered the incorrect product or have simply changed your mind, we will provide you with a substitute product or refund, providing the item is returned in an unused, saleable condition. Please be aware that in these cases, a 10% restocking fee will apply.

If we provide you with incorrect information regarding the compatibility of the product, we will gladly offer you a replacement or full refund, and the restocking fee will not apply.

For items ordered in on your behalf, we do not accept returns or cancellations for change of mind.

More information is available at our Refund Policy page.